Shipping Policy
At Edion, we are dedicated to ensuring your order reaches you as quickly and safely as possible.
For the latest updates on your order, please use the tracking number you received in your confirmation email after your purchase. This will provide real-time updates and delivery information.
We currently deliver within Kuwait only.
Most orders are processed within 1-2 business days (excluding weekends). Orders placed on Friday or Saturday will be processed on the following Sunday.
Shipping Timeframes & Costs:
Kuwait
Delivery is free.
Orders usually arrive the next day and may take up to 3 business days.
Public Holidays: During public holidays in Kuwait, processing and delivery may be delayed. We suggest keeping holiday schedules in mind when placing your order, as they may affect delivery timelines.
If you have any questions or issues with your order, please contact us at info@edionkw.com
Return policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
All conditions must be met in order to be able to return/exchange:
- Unused
- With tags
- Original packaging
- Receipt or proof of purchase.
*Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return or exchange, contact us on WhatsApp or at info@edionkw.com
If your return is accepted, we will arrange for a driver to collect the item from you. Items sent back to us without first requesting a return will not be accepted.
Our office address is Mazaya Tower 2, Kuwait City, Floor 7. This address is for official correspondence only. Returns and exchanges are collected by our driver once arranged with us.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@edionkw.com
Damages & Defects:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
